Pathetic technician at Zoom

Tried to get someone to install Zoom fiber for about 2 weeks. Managed to contact the area manager and she sent all the information and I done the payment.

When the technician came to do the installation, I was at work and my parents were home. I spoke to the technician over the phone and said leave the router on the unit that's there and some extra cable from the ceiling for some flexibility.

I come home to a router mounted on the wall and extremely untidy with cables hanging. Thursday the 13th was confirmed with the area manager for me to be home at 10 to get this sorted out because I did tell her I spoke to him on the phone and said don't drill on our wall but the technician done it either way.

I had to call after 10 to find out where he is and says he is stuck on site without a vehicle. I then asked if it was my duty to call to find this out or it should have been discussed with me as we had to cancel arrangements for the morning to accommodate this.

The technician name Daniel spoke to me on a call and I've asked why did you mount it on the wall and he says it's per zooms request to do so. I asked even if it's going against what the client wants and he says yes and now the guy is trying to reschedule with me after me making arrangements for the morning. This shows pathetic and lack of interest in your job and not doing what the customer asks for and if it's against the company's policy of doing this then don't do it at all.

Can a senior manager be in contact with me to fix this issue?