YM
Yvette M
1 reviews | Active since Jan 2011
25 Aug 2022, 11:26
Pathetic service from Zoom via MWEB.
We have been waiting since June (first for Mweb) and then the fibre was eventually installed on 17 August. They promised us it takes 2 days to be activated. 6 phone calls and lots of frustrations later, promises to get Zoom to contact us, promises to respond, promises to get a manager to respond.... nothing. Now again, MWEB will escalate it to Zoom, but NOTHING happens and no one is coming back to us. PATHETIC! (Ref MWB***5)
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Zoom fibre's replyOfficial
25 Aug 2022, 12:32Afternoon Yvette. We apologise for the inconvenience this has caused you. Can you please respond to us in a private message with your physical address so that we can investigate further.
Zoom fibre's reply25 Aug 2022, 12:32
Official
Afternoon Yvette. We apologise for the inconvenience this has caused you. Can you please respond to us in a private message with your physical address so that we can investigate further.