Pathetic service from Zoom fibre

The service from Zoom fibre is pathetic.

I purchased the February deal through Webafrica on 15th February 2022. The installation team came to install the unit at my premises. However due to there being 2 units on the same property they needed to install a splitter box which I found out when they were installing.

I have been trying to get someone from Zoom to give me a time and date that this box will be installed but no one seems to know anything.

All I have been hearing is that they raised a ticket and it's escalated but haven't heard from anyone....

I've had to call multiple times and my query is still not resolved.

And since this deal is only valid for February, they appear to be delaying as much as possible.

The support team provides no support whatsoever.

I also haven't had any assistance from Webafrica who is supposed to be the ISP.