ZA
ZAID A
1 reviews | Active since Feb 2012
27 May 2023, 17:44
Pathetic service and communication
Fibre line has not been working since Friday 26/05/2023. Called in ànd they told us the it was not on their side and we had to call Mweb. Called Mweb and they told us the incoming signal was causing the problem. Called Zoom again and they said they would send some out. Called again the next day and they said that no one was sent but they would dispatch someone immediately. Waited till 17h00 and still no one had come out. Called again and the lady said there was no problem reported. After the 4th call to Zoom we finally got a reference number. Nobody has come out till now
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Replies (1)
Zoom fibre's replyOfficial
29 May 2023, 08:36Good morning Zaid,
Our sincerest apologies for the delay and for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Our sincerest apologies for the delay and for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Zoom fibre's reply29 May 2023, 08:36
Official
Good morning Zaid,
Our sincerest apologies for the delay and for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Our sincerest apologies for the delay and for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager