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Michelle B
1 reviews | Active since Feb 2015
22 May 2025, 17:12
Pathetic Service
I have requested installation for fibre via Afrihost since Feb'25. Zoom Fibre is the network provider. This is such pathetic service because they connect me but it was incorrect information they provided because they never confirmed with Afrihost what the correct setup or router is they need. I then had to reapply for a router from Afrihost and just plug in. Got the router then the fibre box is not the correct one. A call was logged with Zoom to install the fibre box and to date nothing, I call Afrihost continuously and no such luck. I am beyond frustrated as I urgently need my fibre connected.
Helpful (0)
Replies (8)0
Replies (8)MB
Michelle B's updateReviewer Update
23 May 2025, 10:32Just another example of Zoom Fibres service. I contacted them via whatsapp this morning. I was chatting to an agent, gave him the information he required. I had a reference number for my previous issue that was logged but they don't seem to have a record for this reference number. An hour later I asked if I am still connected to find that I was just disconnected without even responding to my question.image.png 442.56 KB
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Michelle B's update23 May 2025, 10:32
Reviewer Update
Just another example of Zoom Fibres service. I contacted them via whatsapp this morning. I was chatting to an agent, gave him the information he required. I had a reference number for my previous issue that was logged but they don't seem to have a record for this reference number. An hour later I asked if I am still connected to find that I was just disconnected without even responding to my question.image.png 442.56 KB
Zoom fibre's replyOfficial
23 May 2025, 11:01Dear Michelle , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply23 May 2025, 11:01
Official
Dear Michelle , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Michelle B's updateReviewer Update
24 May 2025, 09:19Hi, please note that I have still not receive a call from Zoom Fibre and still no call backs when I requested a few already
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Michelle B's update24 May 2025, 09:19
Reviewer Update
Hi, please note that I have still not receive a call from Zoom Fibre and still no call backs when I requested a few already
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Michelle B's updateReviewer Update
26 May 2025, 12:18Please could you advise when someone will be contacting me. I keep being made promises that Zoom will contact me, however I get no calls and I am constantly trying to reach out for assistance and still no luck
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Michelle B's update26 May 2025, 12:18
Reviewer Update
Please could you advise when someone will be contacting me. I keep being made promises that Zoom will contact me, however I get no calls and I am constantly trying to reach out for assistance and still no luck
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Michelle B's updateReviewer Update
27 May 2025, 12:01Zoom fibre you are the worse, your whatsapp assistance is useless. I give details and I get asked the same thing over and over or the agent just stays away for a long time. Nobody still called me. What the heck is the problem with this pathetic service. You guys just don't care about client service at all.
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image.png 319.5 KB
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Michelle B's update27 May 2025, 12:01
Reviewer Update
Zoom fibre you are the worse, your whatsapp assistance is useless. I give details and I get asked the same thing over and over or the agent just stays away for a long time. Nobody still called me. What the heck is the problem with this pathetic service. You guys just don't care about client service at all.
image.png 319.5 KB
image.png 319.5 KB
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Michelle B's updateReviewer Update
27 May 2025, 12:14See the response I get from the whatsapp consultant, now you waiting on AFRIHOST. What the heck so I am being **** to by saying a consultant will contact me. I am so damn angry now
image.png 195.74 KB
image.png 195.74 KB
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Michelle B's update27 May 2025, 12:14
Reviewer Update
See the response I get from the whatsapp consultant, now you waiting on AFRIHOST. What the heck so I am being **** to by saying a consultant will contact me. I am so damn angry now
image.png 195.74 KB
image.png 195.74 KB
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Michelle B's updateReviewer Update
30 May 2025, 17:30So after all the promises Zoom made I am still not connected. Zoom tells me I am sorted from their side it's up to the service provider now Afrihost and they tell me it's Zoom that still didnt activate. What the heck must I do to get connected. I am beyond angry because you are causing me extreme inconvenience. This is really pathetic. I am going to take this to social media as well. This is utterly ridiculous to get service like this.
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Michelle B's update30 May 2025, 17:30
Reviewer Update
So after all the promises Zoom made I am still not connected. Zoom tells me I am sorted from their side it's up to the service provider now Afrihost and they tell me it's Zoom that still didnt activate. What the heck must I do to get connected. I am beyond angry because you are causing me extreme inconvenience. This is really pathetic. I am going to take this to social media as well. This is utterly ridiculous to get service like this.
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Michelle B's updateReviewer Update
30 May 2025, 18:35I literally wait a half an hour for a consultant then they cut me off this was before 6 the same thing happened, please can you guys boost your client service.image.png 279.04 KB
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Michelle B's update30 May 2025, 18:35
Reviewer Update
I literally wait a half an hour for a consultant then they cut me off this was before 6 the same thing happened, please can you guys boost your client service.image.png 279.04 KB