Pathetic customer service

My experience with Zoom flex was a nightmare from the beginning, I paid for the subscription they came to install but the thing stayed 2 weeks without connection, I had to fight them to send a technician to fix it then after a few days it works, I complained that the installers put holes in my sewer pipe, I sent pictures to their Facebook pages I was then told I will be contacted for assistance bur to this day I wasn't contacted for it and that was months ago, now this month on the 13th the LOS light went red the connection stopped, I contacted them to complain but yet again I wasn't assisted on time, I had to fight them on the weekend of the 17th but I only got assisted on the 24th, so I was without the connection I paid for for 2 weeks but amazing enough on the 26th they cut my connection advising me that I need to pay for subscription because it was due for payment, Why am I supposed to ask Zoomflex to pay back all those days I didn't have connection, why is Zoomflex agents asking for the ticket number of that complaint from my daughter yet they have on the system, why am I being told that if we don't have the ticket number then those days won't be credited. I'm a customer service specialist and I know for a fact that everything is noted down on a client's account. Why is Zoomflex trying to swindle me from the days I paid for. I have had the worst experience with this company from the beginning and it is not getting any better. And again I want to change that account to my name because their agents play games with my daughter because they can hear that she is just a child, that account is mine, it is in my house and I am the one paying for it.