TDvD
Thomas Dion van Dalen
1 reviews | Active since Apr 2020
17 Jan 2025, 12:01
Pathectic Service Delivery in Heidelberg
Zoom has been messing me around since the 5th of Nov last year. They have made 4 appointments with me to install a modem at my flat and each and everytime is was a waste of time because the ONT was to far from my flat.This point was suppose to be moved in early Nov when they become aware of the problem.I find it incredible that it would take 10 weeks to fix the problem.It has costing a fortune to buy data for 10 weeks due the poor service.
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Zoom fibre's replyOfficial
17 Jan 2025, 12:53Dear Thomas, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply17 Jan 2025, 12:53
Official
Dear Thomas, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team