Paid but they suspended my access

They are thee most inconsiderate unhelpful fibre and I think they do this because they know there's no other service provider in our area.

Today my access was cancelled because of "none payment" but I paid on the 20th and it gets suspended on a random day the 9th. They are telling me they will send it to payfast but they do not have a turnaround time.

Last time in Feb I stayed without connection for almost a week and when I called they said why didn't I call them to inform them? Don't you have systems. I'm ****** annoyed by this zoom and their unprofessional agents, Whatsapp is the worst