Not happy with the customer service

Subject: Request for Rebates and Suspension Clarification

Dear Zoom Fibre

I'm writing regarding my internet account, which was activated on March 10, 2025. My next payment was due on April 10, 2025.

However, my line was not working from March 24 to April 3, despite multiple calls and WhatsApp messages. Your team visited my house on April 3, and the issue was resolved.

I was expecting a rebate for the days the internet was not working, but I haven't received any adjustment. Now, you're suspending my internet due to non-payment.

Could you please clarify if I'll receive a rebate for the downtime and if there's any adjustment to my account balance?

Thank you for your assistance.

Lorraine Makema