DB
Daniel B
1 reviews | Active since Jul 2024
03 Jul 2024, 09:58
No technician coming to fix the problem
My internet stopped working after a technician came to fix internet for another family down road. It’s been 3 days of calling & them answering , but still no technician to come fix this issue, and I use this internet for my work & school stuff ! I’m not happy at all !!! Today I tried calling no one is answering.
Helpful (0)
Replies (4)0
Replies (4)
Zoom fibre's replyOfficial
03 Jul 2024, 10:08Dear Daniel, thank you for review.
Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly
Kind Regards
Zoom Fibre Team
Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly
Kind Regards
Zoom Fibre Team
Zoom fibre's reply03 Jul 2024, 10:08
Official
Dear Daniel, thank you for review.
Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly
Kind Regards
Zoom Fibre Team
Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly
Kind Regards
Zoom Fibre Team
DB
Daniel B's updateReviewer Update
05 Jul 2024, 15:14It’s 5 days later & I still have no internet 💔 this is bad !!!
DB
Daniel B's update05 Jul 2024, 15:14
Reviewer Update
It’s 5 days later & I still have no internet 💔 this is bad !!!
DB
Daniel B's updateReviewer Update
05 Jul 2024, 15:41It’s 5 days later & I still have no internet 💔 tried calling today , no answer
DB
Daniel B's update05 Jul 2024, 15:41
Reviewer Update
It’s 5 days later & I still have no internet 💔 tried calling today , no answer
Zoom fibre's replyOfficial
05 Jul 2024, 15:53Good day Daniel, thank you for bringing this to our attention, we will follow up with the support team for further assistance. We apologize for the delay.
Zoom fibre's reply05 Jul 2024, 15:53
Official
Good day Daniel, thank you for bringing this to our attention, we will follow up with the support team for further assistance. We apologize for the delay.