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Debbie-Rose Kruger
1 reviews | Active since Mar 2018
08 Jan 2025, 16:19
No Support
After logging a fault telephonically my elder father who relies on his connection to communicate with his family far away has been told that a technician will be sent out to investigate within 5 working days. This is an unreasonable amount of time to resolve a connectivity issue. I have escalated the fault on WhatsApp and via email without any replies. Zoom is welcome to call me with an update
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Replies (3)
Zoom fibre's replyOfficial
08 Jan 2025, 16:33Dear Debbie thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply08 Jan 2025, 16:33
Official
Dear Debbie thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Debbie-Rose Kruger's updateReviewer Update
09 Jan 2025, 09:47image.png 726.44 KB
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Debbie-Rose Kruger's update09 Jan 2025, 09:47
Reviewer Update
image.png 726.44 KB
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Debbie-Rose Kruger's updateReviewer Update
09 Jan 2025, 09:55image.png 681.08 KB
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Debbie-Rose Kruger's update09 Jan 2025, 09:55
Reviewer Update
image.png 681.08 KB