No Service Since Installation + Refund Request

I am writing to express my disappointment with the service I have received. My WiFi was installed on Friday, 29 May 2026. I paid the full amount on Wednesday, 27 May 2026. During installation, l was informed that there was an issue with the power box and that maintenance would be required. Today is Thursday, 4 June 2026, and my service is still not working. I have paid in full but have not been able to use the WiFi at all. I have also not received any updates or communication from your team since the day of installation. Paying for a service that is not functioning is unacceptable. I am therefore requesting a full refund for the amount paid. If this issue cannot be resolved immediately, please process my refund and cancellation without delay. Now I’ve been waiting for y’all but seems you don’t take me serious