No Service, No Resolution – Extremely Poor After-Sales Support

I have been without internet service from Zoom Fibre since 10 March and despite multiple follow-ups, my issue remains unresolved. I was given a reference number and told the matter was escalated, but I continue to receive the same generic responses with no clear resolution timeframe. What is most frustrating is the lack of proper after-sales support. There is no accountability, no urgency, and no communication on when this will actually be fixed. I am also not the only one experiencing this. I have seen several other customers reporting similar issues, including extended periods with no connection at all. At this point, I am requesting either: Immediate resolution of my connection, OR A full refund so I can move to a different service provider This experience has been extremely disappointing, and I would not recommend this service based on the current level of support.