No Service, No Refund Since 17 March – Escalation in Progress

I am extremely frustrated with the lack of service and accountability from this company.

I placed my order on 17 March and received absolutely no communication or follow-up. After waiting with no progress, I cancelled the service on 27 March due to the complete lack of response.

I was then asked to submit my proof of account for a refund, which I provided immediately. Despite this, I have still not received my refund, nor have I received any meaningful update.

What is even more concerning is that after my initial review, I was told someone would contact me. To date, no one has reached out. This ongoing lack of communication is unacceptable.

A company cannot take a customer’s money, fail to deliver the service, and then fail to process a refund. This is a serious breach of consumer trust.

Please note that if this matter is not resolved urgently, I will be escalating it to the National Consumer Commission and pursuing further action. I will also continue to share my experience across multiple public platforms.

I expect immediate feedback and a confirmed timeline for my refund.

Based on my experience, I do not recommend this service.