No service after Payment

If you reside in Palm Spring, Streford or Vereeniging, please dont make the mistake with choosing Zoomflex or Zoomfibre as your fibre service provider. I literally made a card payment through thier app on the 24th of December 2024 and mind you my prepaid bundles are for 30 days bare that in mind. I work from home and rely on the internet to do my work, however when my bundles expired on the 27th December 2024 no internet was activated. I paid early so that I wont have issues after the 27th but that was not the case. I called on the 28th December 2024 and no one assisted , they will tell you that they have logged a ticket. For some reason Payfast has not submitted or approved payment to them. I dont think this has anything to do with me as I've sent proof of payment. Why are they not making follow ups and providing feed back to me? Well it puzzles me. Thier whatsapp consultants dont have etiquette or communication skills, they just end chat without proper feedback. Non of thier customer service platforms have assured me that I'll be assisted on time as this is rather urgent. Im still without internet, yet I paid 6 days ago. Turn around response is ridiculously poor. Nothando did not help me from the numbers they gave me to call, Today Gloria from whatsapp is rather not usefull because I keep on bumping into her and she gives me no feedback. I want my money back if I dont get service by end of today and they can kiss my susbcription goodbye.