No network

We are experiencing ongoing network problems in Orange Farm, and despite numerous reports, the issue remains unresolved. Each time we report the problem, we are told that "technicians are attending to it" – yet there’s no visible progress or update.

Your WhatsApp support takes far too long to respond, and when we select the callback option, no one ever calls back. Trying to reach your head office is also pointless, as calls go unanswered.

It feels like Orange Farm is being neglected, possibly because of the economic class of the residents here. In more affluent areas, issues seem to get resolved far more quickly. Is our community not worth the same level of service?

We are paying customers – this is not a favour. We are charged for 30 Mbps internet but are only receiving about 5 Mbps, and that’s when the network is even working. Your communication is poor, your service is unreliable, and it is negatively affecting our livelihoods and businesses.We demand that this network issue in Orange Farm be fixed immediately. Stop taking people’s money without delivering the promised service.