No internet for paid service

Our business has been affected yet again ,since morning we don't have internet. We trying all channels to contact zoom fibre but there's no assistance at all .I don't know how many times I write about zoom fibre .this is quite upsetting. Everyday there's internet issues .today since morning it's past midday. We have to close the business and go home .

Again the only thing we see is our packages has been increased. I ended up signing up for a R240 package it went to R250 .its okay i understand. Now its R320 .of which there was no communication at all .no contract told me about that .they just decided to upgrade my package without my concern. I think it's high time we do exactly as we said .report such business to ombudsman. Because they doing as they please with customers. Forgetting consumers right .I'm definitely reporting you guys. Because when we ask you to cancel our contracts you don't.