No internet connection since October

Item: Zoom fibre
Rating: 1
Author: Pride

Dear Zoom Flex Support Team,

I'm writing to bring to your attention an unresolved technical issue that has left me without internet connectivity for over a month. Despite numerous reports and promises of assistance, no technician has visited to resolve the problem.

Details:

- Issue started: 25 October 2024 - Reported issue: Loss of internet connection - Current status: Router still displaying red light - Neighboring connections restored: Wednesday

I have been patient and cooperative, but the lack of progress is frustrating. As the only household in my area still experiencing issues, I urge you to prioritize my case.

Request:

1. Immediate technician dispatch to resolve the issue. 2. Clear communication regarding the resolution timeline.

Contact Information:

- Name: Pride Tlotlofatso Nkhumise - Address: 10980 Eagle Road Stretford 6 Orange farm 1805 - Phone Number: *** - Email: ***

I appreciate your prompt attention to this matter. Please confirm receipt of this email and provide a resolution timeline.

Thank you for your assistance.

Sincerely,

Pride Tlotlofatso Nkhumise

Helpful (0)

Replies (2)

Zoom fibre's replyOfficial

25 Nov 2024, 08:06

Dear Pride Tlotlofatso Nkhumise, Thank you for your patience as we investigated the issue with your internet connection. We’ve identified that the ongoing construction work in your area has caused disruptions to the network infrastructure, which is why your connection remains affected. Our team is working closely with the construction contractors to ensure that the damage is addressed and the service is restored as soon as possible. In the meantime, we are implementing alternative solutions to minimize the impact on your connection. We understand how inconvenient this has been for you, and we deeply apologize for the disruption. Please be assured that restoring your service is our top priority. We will keep you updated on the progress and provide a clear timeline for resolution once we have further details. Thank you for your understanding and continued patience. Should you have any questions, please don’t hesitate to reach out to us.

Zoom fibre's reply25 Nov 2024, 08:06

Official

Zoom fibre's replyOfficial

25 Nov 2024, 08:10

Dear Pride, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team

Zoom fibre's reply25 Nov 2024, 08:10

Official