No internet connection

Item: Zoom fibre
Rating: 1
Author: Bongani J

We have Zoom Fiber at my house of the the past couple of weeks we have been having a no internet issue everyday single day. The device just shows a flicking red light for over 30 minutes then it would be okay again after a while. This is really disappointing and disturbing because all of the sudden we are unable to fully function worse when I work from home. This stated shortly agyer the price increase for the past year there were no issues. This is affecting my work immensely as it happens whenever, as I am typing this now there's no internet I had to buy data bundles for my phone but I pay for a monthly service that is not giving me a good return on my hard earned money.

Can this be resolved with haste, please

Helpful (0)

Replies (3)

Zoom fibre's replyOfficial

13 Oct 2025, 08:23

Dear Bongani thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team

Zoom fibre's reply13 Oct 2025, 08:23

Official

Bongani J's updateReviewer Update

19 Oct 2025, 08:49

Up to today no one has contacted me, everyday the same issue still persist, NO INTERNET CONNECTION, this is really frustrating, I am a paying customer and I deserve the best possible service.

Bongani J's update19 Oct 2025, 08:49

Reviewer Update

Up to today no one has contacted me, everyday the same issue still persist, NO INTERNET CONNECTION, this is really frustrating, I am a paying customer and I deserve the best possible service.

Bongani J's updateReviewer Update

01 Nov 2025, 17:22

Useless provider, still no assistance. Same problem everyday

Bongani J's update01 Nov 2025, 17:22

Reviewer Update

Useless provider, still no assistance. Same problem everyday