No internet connection

It's been a full week now without internet connection.. I have reported this several times and get still not attended to. A ticket was also logged ZF000BKN7. All I was advised is that the ticket is further sent for investigations. I can't stress the inconveniences caused by all this. . I have no dictation of when the technical team will be sent to check and technical issue and fix my fiber.

The communication from Zoom Team is very disappointing. I get the same responses all the time I follow up, no team has been assigned. I was advised that technical will get to the issue within 3 days which was days ago and still nothing, it's been over a week now !!