1 reviews | Active since Apr 2024
No internet connection
I am writing to formally lodge a complaint regarding the ongoing service disruptions and lack of customer support I have experienced with Zoom Fibre.
Despite multiple attempts to report the issue via WhatsApp and your self-service platform, I have yet to receive any meaningful assistance or resolution. The internet connection in my area has been unreliable for an extended period, severely impacting my ability to meet academic and professional obligations. Furthermore, the absence of a responsive support team—whether via phone, email, or WhatsApp—has left me without recourse or updates.
I find it unacceptable that a service I am paying for monthly continues to underperform, with no accountability or communication from your team. I have selected the callback option on several occasions and have not received a single follow-up. This lack of professionalism and disregard for customer concerns reflects poorly on your brand.
I would like to extend my sincere gratitude to the Zoom Fibre team for their outstanding support and service. In a time when reliable internet is essential for both academic and professional commitments, your prompt assistance made a real difference.
From the moment I reached out, I was met with professionalism, patience, and a genuine willingness to resolve my concerns. The technician assigned to my case was courteous and efficient, ensuring that my connection was restored with minimal disruption. I especially appreciated the clear communication and follow-up throughout the process.
It’s rare to encounter service that combines technical expertise with such a human touch. Thank you for going the extra mile—I truly value the effort and care you put into your work.
Looking forward to continued service and support.
Warm regards,
Isabel Mathe
Johannesburg South
I would like to extend my sincere gratitude to the Zoom Fibre team for their outstanding support and service. In a time when reliable internet is essential for both academic and professional commitments, your prompt assistance made a real difference.
From the moment I reached out, I was met with professionalism, patience, and a genuine willingness to resolve my concerns. The technician assigned to my case was courteous and efficient, ensuring that my connection was restored with minimal disruption. I especially appreciated the clear communication and follow-up throughout the process.
It’s rare to encounter service that combines technical expertise with such a human touch. Thank you for going the extra mile—I truly value the effort and care you put into your work.
Looking forward to continued service and support.
Warm regards,
Isabel Mathe
Johannesburg South