No Internet Connection

I have not had internet connection for the past two weeks and my ticket was only logged in on Monday. My friend and I had the same issue but she was attended real quick after she laid a complain, they did not even log a ticket for her, the technicians came the following day after she laid a complain. What about me? Two whole week? This is so unfair. I don't know if it's a matter of importance or what not. I'm getting behind with my work and this is making me look ***********. You make it seem like you're doing us a favor with your internet yet we pay it full price