SA
Sanet A
1 reviews | Active since Feb 2024
13 Feb 2024, 10:07
No installation
I app**** with a company to install fibre at my residence. Service has been approved and Zoom fibre received instructions for ibstallation. They promised 3 days for installation. It is now going 2 weeks. When contacting Zoom on whatsapp I get no reply. When I phone them they say that all installations is on hold and they can not tell me when my installation can be done. This is very bad service.
Helpful (0)
Replies (7)0
Replies (7)SA
Sanet A's updateReviewer Update
13 Feb 2024, 13:39Thank you so much for your quick reply and service. Installation is taking place as we are speaking. Thank you
SA
Sanet A's update13 Feb 2024, 13:39
Reviewer Update
Thank you so much for your quick reply and service. Installation is taking place as we are speaking. Thank you
SA
Sanet A's updateReviewer Update
15 Feb 2024, 08:47Good day. After my first attempt to get some service from Zoom fibre with my first review, Zoom installed my router and fitted a cable. But I was very surprised to notice that the end of my cable was not connected anywhere. The cable is nicely rolled up and left like that without connecting it. I have been trying to get help from Zoom. The promised to contact me yesterday still but no response. I tried for 2 days to contact them on their whatsapp but am waiting for them to transfer me to the next available consultant for 2 days now. Tried sending email this morning but surprisingly the email could not be delivered for some server problem?
Tomorrow is 2 weeks strugling to get a fibre line at my residence. I really dont think they can deliver on their promises. They brag that Randfontein is rolled out completely with their fibre but they take 2 weeks to install a router and still do only half the job. This is really not acceptable. Think about cancelling if not sorted today and rather go with fixed LTE instead.
Tomorrow is 2 weeks strugling to get a fibre line at my residence. I really dont think they can deliver on their promises. They brag that Randfontein is rolled out completely with their fibre but they take 2 weeks to install a router and still do only half the job. This is really not acceptable. Think about cancelling if not sorted today and rather go with fixed LTE instead.
SA
Sanet A's update15 Feb 2024, 08:47
Reviewer Update
Good day. After my first attempt to get some service from Zoom fibre with my first review, Zoom installed my router and fitted a cable. But I was very surprised to notice that the end of my cable was not connected anywhere. The cable is nicely rolled up and left like that without connecting it. I have been trying to get help from Zoom. The promised to contact me yesterday still but no response. I tried for 2 days to contact them on their whatsapp but am waiting for them to transfer me to the next available consultant for 2 days now. Tried sending email this morning but surprisingly the email could not be delivered for some server problem?
Tomorrow is 2 weeks strugling to get a fibre line at my residence. I really dont think they can deliver on their promises. They brag that Randfontein is rolled out completely with their fibre but they take 2 weeks to install a router and still do only half the job. This is really not acceptable. Think about cancelling if not sorted today and rather go with fixed LTE instead.
Tomorrow is 2 weeks strugling to get a fibre line at my residence. I really dont think they can deliver on their promises. They brag that Randfontein is rolled out completely with their fibre but they take 2 weeks to install a router and still do only half the job. This is really not acceptable. Think about cancelling if not sorted today and rather go with fixed LTE instead.
Zoom fibre's replyOfficial
15 Feb 2024, 09:37Good day Sanet, we are genuinely sorry for the delay, our maintenance team is currently working on the query and they will contact you and assist you further. Thank you for your patience, your query is being handled.
Zoom fibre's reply15 Feb 2024, 09:37
Official
Good day Sanet, we are genuinely sorry for the delay, our maintenance team is currently working on the query and they will contact you and assist you further. Thank you for your patience, your query is being handled.
SA
Sanet A's updateReviewer Update
27 Feb 2024, 12:29Well sorry to say that after 3 weeks I still dont get what I asked for. Line speed still 15Mbps instead of 100Mbps like requested. Service provider now picked up a speed drop in the fiber line fitted by Zoom. Zoom can not answer me and rectify the problem. Been send from one dept to the next. A technician was here last week to test line and found line to be good and left. So why am I stiil stuck with only 15Mbps after 3 weeks? Service provider requested Zoom to inspect but nothing is happening and no feedback at all. I want this sorted before end of business today or I want everything removed from my premises and I wont be paying a dime because they can not provide the service. So bad realy. Been contacting Supersonic and Zoom maybe 50 times but still the same issue. This is the worst service ever. Even the router fitted was a used router with wrong power source or power supply. No LAN cable and not the line speed I asked for 3 weeks ago. But I have received invoice from my service provider for the 100Mbps line which I never received. This is the worst service ever
SA
Sanet A's update27 Feb 2024, 12:29
Reviewer Update
Well sorry to say that after 3 weeks I still dont get what I asked for. Line speed still 15Mbps instead of 100Mbps like requested. Service provider now picked up a speed drop in the fiber line fitted by Zoom. Zoom can not answer me and rectify the problem. Been send from one dept to the next. A technician was here last week to test line and found line to be good and left. So why am I stiil stuck with only 15Mbps after 3 weeks? Service provider requested Zoom to inspect but nothing is happening and no feedback at all. I want this sorted before end of business today or I want everything removed from my premises and I wont be paying a dime because they can not provide the service. So bad realy. Been contacting Supersonic and Zoom maybe 50 times but still the same issue. This is the worst service ever. Even the router fitted was a used router with wrong power source or power supply. No LAN cable and not the line speed I asked for 3 weeks ago. But I have received invoice from my service provider for the 100Mbps line which I never received. This is the worst service ever
Zoom fibre's replyOfficial
27 Feb 2024, 13:02Good day Sanet, we are genuinely sorry for the experience and we are currently investigating the query so we can turn the experience around for you. Thank you for your patience, your query is being handled.
Zoom fibre's reply27 Feb 2024, 13:02
Official
Good day Sanet, we are genuinely sorry for the experience and we are currently investigating the query so we can turn the experience around for you. Thank you for your patience, your query is being handled.
SA
Sanet A's updateReviewer Update
27 Feb 2024, 18:18Ok thank you. Speed is good now 100Mbps at last. Hope all will be fine from now on. I am a happy customer now.
SA
Sanet A's update27 Feb 2024, 18:18
Reviewer Update
Ok thank you. Speed is good now 100Mbps at last. Hope all will be fine from now on. I am a happy customer now.
Zoom fibre's replyOfficial
27 Feb 2024, 18:19Thank you for your feedback Sanet!
Kind Regards
Zoom Fibre
Kind Regards
Zoom Fibre
Zoom fibre's reply27 Feb 2024, 18:19
Official
Thank you for your feedback Sanet!
Kind Regards
Zoom Fibre
Kind Regards
Zoom Fibre