DP
Darren P
1 reviews | Active since Mar 2022
06 Mar 2022, 19:11
No Fibre connection
No Fibre connection from the 13th of February,but they still send me a bill to pay from axxess.Sent numerous technicians over,but still cannot fix my issue.very bad service
Helpful (0)
Replies (6)0
Replies (6)
Zoom fibre's replyOfficial
07 Mar 2022, 09:56 Good day Darren, we do apologize for your experience thus far. Please supply us with your address and we will follow up with the maintenance team and get you connected.
Zoom fibre's reply07 Mar 2022, 09:56
Official
Good day Darren, we do apologize for your experience thus far. Please supply us with your address and we will follow up with the maintenance team and get you connected.
DP
Darren P's updateReviewer Update
07 Mar 2022, 19:07I cannot send my personal information on this platform.send me an email ***.I still have no faith that my Fibre will be fixed,as its almost a month now.
DP
Darren P's update07 Mar 2022, 19:07
Reviewer Update
I cannot send my personal information on this platform.send me an email ***.I still have no faith that my Fibre will be fixed,as its almost a month now.
Zoom fibre's replyOfficial
09 Mar 2022, 08:57Good Morning Darren, we have emailed you.
Zoom fibre's reply09 Mar 2022, 08:57
Official
Good Morning Darren, we have emailed you.
DP
Darren P's updateReviewer Update
11 Mar 2022, 19:58I still haven't recieved any feedback on repairing my Fibre.I only recieved a bill for cancelation,when I didn't cancell.What a joke this is really.I have no idea what is going on with zoom and axxess really.
DP
Darren P's update11 Mar 2022, 19:58
Reviewer Update
I still haven't recieved any feedback on repairing my Fibre.I only recieved a bill for cancelation,when I didn't cancell.What a joke this is really.I have no idea what is going on with zoom and axxess really.
DP
Darren P's updateReviewer Update
14 Mar 2022, 18:43Still no reply or response, it's been well over a month nw.Why am I getting billed for something I cannot use.
DP
Darren P's update14 Mar 2022, 18:43
Reviewer Update
Still no reply or response, it's been well over a month nw.Why am I getting billed for something I cannot use.
Zoom fibre's replyOfficial
14 Jun 2022, 13:08Good day Darren, we do apologize for your experience thus far. We have escalated the matter to our operations team and with regards to your billing issue, please contact your selected ISP and they will advice you further.
Zoom fibre's reply14 Jun 2022, 13:08
Official
Good day Darren, we do apologize for your experience thus far. We have escalated the matter to our operations team and with regards to your billing issue, please contact your selected ISP and they will advice you further.