No fibre after install! Been a week

Item: Zoom fibre
Rating: 1
Author: Riaan P

It's been a week since my fibre has been installed & it's still not working. When calling your support I keep getting told 'tomorrow it will be fixed', It's been a WEEK of this now! The neighbour is with you & his is working. You're a fibre company who's fibre doesn't work, this is pathetic & I can't believe you would let your customers wait so long. Also the ISP I signed up for on YOUR website(Axxess), says I need to connect a second router to the fibre box LAN port, there is no LAN except on Huawei router, how am I going to get internet here? I need this sorted Now, not tomorrow or the day after, communicate with your people & get this done.

Helpful (0)

Replies (3)

Zoom fibre's replyOfficial

04 Dec 2021, 10:19

Good Morning Riaan, we do apologize for your experience thus far. Please note that your selected ISP activates your line. Should your line still be down, please supply us with your address and we will escalate this further.

Zoom fibre's reply04 Dec 2021, 10:19

Official

Riaan P's updateReviewer Update

06 Dec 2021, 10:08

The fibre Zoom installed was faulty, they repaired it in November. You rep**** on the 4th December. At least repair time is quicker than your response time...

Riaan P's update06 Dec 2021, 10:08

Reviewer Update

The fibre Zoom installed was faulty, they repaired it in November. You rep**** on the 4th December. At least repair time is quicker than your response time...

Zoom fibre's replyOfficial

06 Dec 2021, 11:11

Good day Riaan, we do apologize for the delayed response. We were in the process of setting up our Hello Peter account.

Zoom fibre's reply06 Dec 2021, 11:11

Official

Good day Riaan, we do apologize for the delayed response. We were in the process of setting up our Hello Peter account.