No feedback, No Installation for over a month.. ****ed

I have completed 2 application forms via Field agents at westonaria Ext 10 ,I then gave my details to other field agents two weeks after my applications and still no reply. On Sunday the 12th feb, I received an email from accelerit.co.za with all follow up but no installation. I stopped one agent who was doing installations and happens to be a supervisor, I again left my details and still to date no reply to installation. I run a business and working from home, that depends on connectivity, i have canceled my subscription with one of the SP since I was told it will take 7 to 14 days for installation. Please advise as to what needs to be happen to get installation. There's a few installed houses that app**** weeks after me but they have been installed. Definitely not happy with Zoom fibre customer service,If i struggle for installation what more about support related issues.