NO CUSTOMER SERVICE - I WANT ZOOM TO CANCEL MY SERVICE WITH THEM SO I CAN LOOK FOR ANOTHER PROVIDER

This company should just close. They don't even deserve a 1 star. The maintenance people have not come and I still have no internet connection. (REF ZF000B2QM). It's been more than 5days!!! I have made payment for a service that is not working. No sense of urgency for your clients. Will I get back the days where I was offline? NO, But you will expect payment right? I want someone to come and fix the red light issue on the router. You always say someone will come in 12 to 24hrs, THAT NEVER EVER HAPPENS and you don't even give an update. I have sent multiple emails and received no response. I want this issue fixed TODAY or else cancel the service so I can go find another provider. Even when I mentioned countless times that I work from home, you guys just don't care. CANCEL THE SERVICE PLEASE. I NEED AN ANSWER BY TODAY.