No Connection since November

I currently have two open tickets with the Zoom Fibre support team that I opened in November and December 2024 respectively.

No one has come to my house, I have had multiple calls and texts with various consultants on WhatsApp and all my efforts have yielded no results. At this point I genuinely feel as though Zoom Fibre does NOT want or feel the need to assist me.

This is me asking for assistance with my WiFi connection yet again. The LOS is red and has not been working since the 15th of November 2024.

The excuse I get all the time from their consultants is that there is construction happening around where I live and I can firmly say that there is no such. Their teams are always around my neighbourhood installing and fixing WiFi connections but no one comes to my house.

I even resolved to approaching several maintenance people from Zoom when I see them around my neighbourhood and they always say they cannot come fix my internet connection because they don’t have my ticket.