RT
Rose T
1 reviews | Active since Jul 2022
09 May 2024, 11:48
No connection but I'm paying every month to Zoom Fibre
It's only 2 weeks ,yet again back to square one .I'm working from home .I'm paying for data but there's no connection since from yesterday. It seems like you guys are enjoying this taking advantage of your customers this is a total disrespect .i need to cancel this .I'm tired of complaining
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
09 May 2024, 11:52Dear Rose, thank you for review. Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly.
Kind Regards
Zandile
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly.
Kind Regards
Zandile
Zoom fibre's reply09 May 2024, 11:52
Official
Dear Rose, thank you for review. Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly.
Kind Regards
Zandile
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly.
Kind Regards
Zandile
RT
Rose T's updateReviewer Update
09 May 2024, 11:57And stop calling me I'm working. You'll be calling 5 times a day trying to explain what issues you have .you have issues almost every week and I'm not ready to listen to your non stop explanation. Fix your thing we are paying you guys for a service not explanations .or else I'm canceling this and I'll choose best service providers. I'm tired .Fix your issues than calling us non stop . Every week no way
RT
Rose T's update09 May 2024, 11:57
Reviewer Update
And stop calling me I'm working. You'll be calling 5 times a day trying to explain what issues you have .you have issues almost every week and I'm not ready to listen to your non stop explanation. Fix your thing we are paying you guys for a service not explanations .or else I'm canceling this and I'll choose best service providers. I'm tired .Fix your issues than calling us non stop . Every week no way
Zoom fibre's replyOfficial
09 May 2024, 12:08Thank you for the feedback and we apologize for the inconvenience caused. we will investigate the query on our end and communicate with you via email for more updates.
Zoom fibre's reply09 May 2024, 12:08
Official
Thank you for the feedback and we apologize for the inconvenience caused. we will investigate the query on our end and communicate with you via email for more updates.