Network issues and poor customer service

This is honestly the worst fibre to go by. It's been 3days without network and their consultants don't even solve our queries. Their line is not going through, their WhatsApp service is extremely bad. I've since lodged a complaint but no one has contacted me with a way forward, the maintenance team hasn't come to fix the issue, yet we pay every month without fail. The next thing they increase their prices without notifying the clients prior. How can a business have so many bad reviews and not do anything about it?