XZ
Xolile Z
1 reviews | Active since Jun 2020
10 Apr 2024, 18:39
Negligence by installation guys
I am not happy with Zoom Fiber , the installation was done in February 2024 where i advised the installation guys not to put cables on the lower level of the house which resulted the cable eaten by Rats ,now they want me to pay for negligence that was done by their installation guys. All the terms and conditions were not disclosed by their Agents to prepare us for any problems that we may encounter , They are not transparent at all.
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Replies (1)
Zoom fibre's replyOfficial
11 Apr 2024, 09:07Good day Xolile,
Please accept our heartfelt apologies for any inconvenience that this has caused as this is not the type of service we would want to provide our clients. We have attempted to contact the number provided and the line is unreachable, please provide us with an alternative number so we can contact you and assist with your query
We are liaising with the relevant team to ensure the matter is investigated and resolved.
We will provide you with feedback.
Kind Regards
Zandile
Please accept our heartfelt apologies for any inconvenience that this has caused as this is not the type of service we would want to provide our clients. We have attempted to contact the number provided and the line is unreachable, please provide us with an alternative number so we can contact you and assist with your query
We are liaising with the relevant team to ensure the matter is investigated and resolved.
We will provide you with feedback.
Kind Regards
Zandile
Zoom fibre's reply11 Apr 2024, 09:07
Official
Good day Xolile,
Please accept our heartfelt apologies for any inconvenience that this has caused as this is not the type of service we would want to provide our clients. We have attempted to contact the number provided and the line is unreachable, please provide us with an alternative number so we can contact you and assist with your query
We are liaising with the relevant team to ensure the matter is investigated and resolved.
We will provide you with feedback.
Kind Regards
Zandile
Please accept our heartfelt apologies for any inconvenience that this has caused as this is not the type of service we would want to provide our clients. We have attempted to contact the number provided and the line is unreachable, please provide us with an alternative number so we can contact you and assist with your query
We are liaising with the relevant team to ensure the matter is investigated and resolved.
We will provide you with feedback.
Kind Regards
Zandile