my wifi has not been working for two weeks.

I am writing to express my extreme frustration with the service I have received from your team. My Wi-Fi service has been disconnected since March 8, 2025, and despite my numerous attempts to resolve the issue, including multiple phone calls and messages, I have not received the support I need.Each time I reach out, I am asked to provide the same information repeatedly, yet the problem persists with no resolution in sight. This ongoing cycle is deeply frustrating, especially when I am continually promised assistance, but none is delivered.I cannot help but feel that my location in Orange Farm is contributing to the lack of attention to my case, as I previously resided in Linbro Park and experienced far better service there. This situation is unacceptable, and I am becoming increasingly dissatisfied with the lack of accountability and resolution.I kindly request immediate attention to my case and a clear path forward for resolving the issue. I have been more than patient, but this situation cannot continue any longer. I expect a prompt and satisfactory resolution to my problem.