BC
Boitumelo C

1 reviews | Active since Feb 2023

02 Mar 2023, 07:12

My 2nd complain about this Zoom fiber

Useless fiber they Wil see me more often on Hello Peter

Sales person not Organize they jst hand out flyers without any knowledge about there package, speed and difference between accelerate and home connect There system is not organized Stuff keeps on quieting there job Installers have no job cards they jst been controlled like headless chicken No one seems not to take the responsibility This number *** called me yesterday at about 10am saying the installers wil be coming from 12pm to 1pm for installation I had to rush home from work to wait for them, No one came and is not the 1st time it's a 3rd time they doing this to me. There business is normal I had to stop whatever I was doing only to find out nothing is happening, I lost confidence to this fiber I wonder it Wil work without any failer,

0
Replies (3)
Zoom fibre
Zoom fibre's reply02 Mar 2023, 09:06
Official
Hi Boitumelo, 

Thank you for connecting with us and raising your concerns. 
We will investigate the matter and revert with feedback. 

Regards 
The Zoom Crew
 
BC
Boitumelo C's update03 Mar 2023, 10:00
Reviewer Update
Greetings thank you for your quick response, am struggling to find a relevant person to assist regarding connections and accounts. Can we not take forever again for this process thank you
Zoom fibre
Zoom fibre's reply03 Mar 2023, 10:05
Official
Hi Boitumelo, 

The activation is done by the ISP, Accelerit. 
We will refer the matter to them to contact you and assist with activation.

Regards 
The Zoom Crew