TI
Tumi I

1 reviews | Active since Oct 2024

04 Oct 2024, 21:34

Mxm

With zoom you'll get professional communication few days before installing their fibre, and if it happens their might be a technical issue after fibre being installed and you now query when will they assist , they will answer you with chatbot responses, you'll be informed your issues is escalated but you'll never be told the exact date your isse will be resolved.

I'm their new client first week ,no internet, AP box has no power as advised and but I'm not reverted back professional when I query.. their call center agents are worst. I Called yesterday and that dude made me hold my call for about 3 minutes..

I'm so ****ed right now I can't even make sense of all this horrible experience

0
Replies (4)
Zoom fibre
Zoom fibre's reply05 Oct 2024, 10:17
Official
Dear Tumi Makoala, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
TI
Tumi I's update05 Oct 2024, 10:25
Reviewer Update
Mmmh.
Zoom fibre
Zoom fibre's reply05 Oct 2024, 10:45
Official
Thank you for receiving our call , we will follow up with the team and assist further.
TI
Tumi I's update07 Oct 2024, 17:58
Reviewer Update
Zoom thanks for fixing my issue