Mr N,D.PILLAY

I have huge problems with Zoom Fibre , firstly i do not how they were awarded the contract for fibre , the service providers are extremely poor . There has to be some law to protect customers , firstly they say it is a month to month contract , but if you cancel before a year , the customer is liable for insulation fees and activation fees , that definitely does not make it a month to month contract The service providers do not tell the customer about the fees they are will have to pay if the service is terminated before a year. I was with Accerite for over a year , they had one of the contractors to install my line and it was a disaster. The guys installed the line and I was not getting coverage for the entire house and it was no fault of mine , reported it to Accerite and they did nothing about the problem. Got someone to have a look it the issue , and straight away identified the problem . the router was incorrectly installed . the athena was facing down and it was low , so signal was not picking up and sped was very low , paid money for something that did not work properly for over a year. according to home connect they will have to pay Zoom again for activation fees which i will be liable for if the contact is not honored for a year , one sales lady said it is R1300:00 and the other is saying it is R500:00 for activation again. I said this to my ward councillor that they should of got permission before installing fibre at my house and if they did , we as the residents should have the right to choose who we want and not to give us anyone that wants to rip us off. Any one who can give hand outs , will get the tender , I am frustrated with the current system and ***** , these people think they can con us for our hard earned cash. Please stop *********** innocent people and using pyramid schemes to make money from people.