1 reviews | Active since Jun 2023
Most Terrible service ever
Worst fibre ever seriously these guys suck ,from day 1 we have been getting no joy.The fibre is down in newlands east since Wednesday 21 at 10am and still they making no effort to resolve the issue just empty promises of technicians will come out yesterday and no one came,and u wait one hour before someone actually picks up the phone literally and if you lucky they don't hang up after answering. I'm so sick to my stomach with their **** service and they still have the audacity to throw in your face their cancelation fees when u want to cancel the dogs as if we at fault.Utter ******* url need to throw urls fibre in a burning hole it's useless seriously Don't even get me started on the motha buffer it does all flippen Day and I can't step out to the wash line it disconnects it doesn't pull to the one bedroom and I'm in a flat lol u guys are a joke seriously. No compassion that we pay for a service url cannot deliver mxm ...
Thank you for contacting us with your query, we have tried to call you on the number provided above but there is no answer.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for contacting us with your query, we have tried to call you on the number provided above but there is no answer.
Please accept our sincerest apologies for the inconvenience caused. You can rest assured that this is not the level of service we aim to provide our customers with.
Your query has been escalated to our Maintenance team in the region for investigation and resolution. We will keep you updated on the number provided. You can expect a call from our team to address the issues raised.
Apologies once again, and please do feel free to contact me directly at *** should you need any further assistance.
Regards
Gibraltar Makhura
Client Liaison Officer
Firstly you were not serious about contacting me if you tried once but thanks anyway for trying.
I have provided my reference account number for you please kindly have this issue resolved as it's all of newlands east and from the comments from others I see newlands west is also affected since Wednesday,however you should know that we get wifi so we shouldn't have to buy Data now I'm being inconvenienced to buy data once again and won't even get reimbursed for the amount of data bought as that isn't your problem right then I wonder what is cause clearly not the fibre either.
Firstly you were not serious about contacting me if you tried once but thanks anyway for trying.
I have provided my reference account number for you please kindly have this issue resolved as it's all of newlands east and from the comments from others I see newlands west is also affected since Wednesday,however you should know that we get wifi so we shouldn't have to buy Data now I'm being inconvenienced to buy data once again and won't even get reimbursed for the amount of data bought as that isn't your problem right then I wonder what is cause clearly not the fibre either.
Thank you for accepting my call, as mentioned the matter is still under investigation, our technical teams are actively investigating the root cause of this disruption and are deploying all available resources to restore the network to full functionality as quickly as possible.
Regards
Gibraltar Makhura
Client Liaison Officer
Thank you for accepting my call, as mentioned the matter is still under investigation, our technical teams are actively investigating the root cause of this disruption and are deploying all available resources to restore the network to full functionality as quickly as possible.
Regards
Gibraltar Makhura
Client Liaison Officer