AG
Asanda G
1 reviews | Active since Nov 2019
07 Sept 2026, 09:56
****mers
Zoom fibre decided to upgrade to 5G without communicating with its customers and now most of our devices cannot connect since they aren't compatible. They also increased their prices with no prior notification. Calls have been blocked and their WhatsApp option keeps closing chats with no assistance.
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Replies (6)0
Replies (6)
Zoom fibre's replyOfficial
07 Sept 2026, 11:31Dear Asanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply07 Sept 2026, 11:31
Official
Dear Asanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Asanda G's updateReviewer Update
07 Sept 2026, 11:35You are lying, there's no issue you're looking into. Disabling the 2.4GHz option was deliberate, that is why you have blocked all communication coming through.
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Asanda G's update07 Sept 2026, 11:35
Reviewer Update
You are lying, there's no issue you're looking into. Disabling the 2.4GHz option was deliberate, that is why you have blocked all communication coming through.
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Asanda G's updateReviewer Update
07 Sept 2026, 12:50An Accelerit agent called but pointed a finger at another service provider, telling me they are just a reseller and distanced themselves from the issue i am currently facing as a customer. I still don't have confirmation of the ticket they promised to log. You just respond with promoses in an attemp to silence us and act like you're resolving the issue because you don't want hello peter reviews.
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Asanda G's update07 Sept 2026, 12:50
Reviewer Update
An Accelerit agent called but pointed a finger at another service provider, telling me they are just a reseller and distanced themselves from the issue i am currently facing as a customer. I still don't have confirmation of the ticket they promised to log. You just respond with promoses in an attemp to silence us and act like you're resolving the issue because you don't want hello peter reviews.
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Asanda G's updateReviewer Update
07 Sept 2026, 13:06I also asked for the cancelation policy and process to be emailed to me.
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Asanda G's update07 Sept 2026, 13:06
Reviewer Update
I also asked for the cancelation policy and process to be emailed to me.
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Asanda G's updateReviewer Update
07 Sept 2026, 13:54Post it here like you did with the ticket, you won't send the email because you're avoiding cancelations.
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Asanda G's update07 Sept 2026, 13:54
Reviewer Update
Post it here like you did with the ticket, you won't send the email because you're avoiding cancelations.
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Asanda G's updateReviewer Update
07 Sept 2026, 14:13Again, you decided to initiate a cancelation of my package without my consent. I asked for the cancelation policy and process to be sent to me via email but you instead initiated the cancelation on my behalf. This once again proves my initial point, you don't listen to customers but instead act on their behalf.
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Asanda G's update07 Sept 2026, 14:13
Reviewer Update
Again, you decided to initiate a cancelation of my package without my consent. I asked for the cancelation policy and process to be sent to me via email but you instead initiated the cancelation on my behalf. This once again proves my initial point, you don't listen to customers but instead act on their behalf.