Lost Connection/ Bad Service

I reported on the 6th of this month that my wifi is not working, up until today no one came in to fix the problem. I called in again on Friday and I was assisted by Sibongile who is very rude. I don't understand why in this whole neighborhood I'm the only one without connection and I pay zoom on time. Zoom please do better, fix my wifi and reimburse my lost days. I can't be dealing with you every month from the day I purchased my wifi. You customer service is very very bad.