Kaak Service

Kaak service from Zoom Fiber and I regret joining it after one month, I paid on my second month using the S-CODE they initially provided to me that's when I was told that I was not supposed to do that but the question is if not told how should I have known? I sent the proof of payment in a form of receipt then called the call centre and spoke to a lady that lacked telephone etiquette and she failed to aid me. They took my R360 and am also keeping their router to put my heart at ease. Please don't join this ***** entity you'll regret.