TH
Thabang H
1 reviews | Active since Jan 2024
17 Jan 2024, 08:46
Just Pathetic service!
Pathetic, literally one of the worst businesses your call center is just useless no one to answer calls and no help, kept getting transferred to department after department. Give your stuff training
I'm having a 10mbs package with zoom, Accelerit as the ISP. They changed packages without informing us, I already made payment for my previous package on the 12th till now there has been no resolution on this issue. I need a refund or something for this matter I call Zoom fibre and zoom fibre says I must call accelerit, I do that and they send me back to zoom it's so pathetic.
Helpful (0)
Replies (4)0
Replies (4)TH
Thabang H's updateReviewer Update
22 Jan 2024, 09:29Two weeks now still no movement from you or your ISP, both zoom and accelerit they pointing fingers on each other on who should fix this matter. I'm really fed up with zoom it's so ridiculous keep your services and the money I paid at this point keep it all. Useless!
TH
Thabang H's update22 Jan 2024, 09:29
Reviewer Update
Two weeks now still no movement from you or your ISP, both zoom and accelerit they pointing fingers on each other on who should fix this matter. I'm really fed up with zoom it's so ridiculous keep your services and the money I paid at this point keep it all. Useless!
TH
Thabang H's updateReviewer Update
08 Feb 2024, 12:54Any update? It's February now
TH
Thabang H's update08 Feb 2024, 12:54
Reviewer Update
Any update? It's February now
Zoom fibre's replyOfficial
08 Feb 2024, 13:21Good day, Thabang. Thank you for contacting us. Please keep in mind that the reimbur*****t procedure has not yet commenced; once completed, we will send out information requiring your proof of banking. Thank you for your patience; the query is being handled. Please send me an email directly at *** should you still need any further clarity
Zoom fibre's reply08 Feb 2024, 13:21
Official
Good day, Thabang. Thank you for contacting us. Please keep in mind that the reimbur*****t procedure has not yet commenced; once completed, we will send out information requiring your proof of banking. Thank you for your patience; the query is being handled. Please send me an email directly at *** should you still need any further clarity
TH
Thabang H's updateReviewer Update
11 Jun 2024, 12:286 months now you guys are just pathetic honestly, and you keep on calling me to reimburse the services while till this day I'm waiting for my refund.
Don't advise zoom to anyone, rather opt for other service providers like Telkom
Don't advise zoom to anyone, rather opt for other service providers like Telkom
TH
Thabang H's update11 Jun 2024, 12:28
Reviewer Update
6 months now you guys are just pathetic honestly, and you keep on calling me to reimburse the services while till this day I'm waiting for my refund.
Don't advise zoom to anyone, rather opt for other service providers like Telkom
Don't advise zoom to anyone, rather opt for other service providers like Telkom