1 reviews | Active since Jun 2010
Just Frustrated
Im so frustrated with service received from Zoom Fibre ,because its an MDU application the process has been terrible with everyone passing the blame ,One team came out to do the installation,another team came out to do the splicing and its been teo weeks and not connected,order placed with isp and router delivered to the property ,now im told the line is not live and the lady who deals with MDU’s isn’t available,the installation is incomplete because the ONT box isn’t installed,its been two weeks and i do have access to fibre ,speak to endless different people who all can’t assist yet when my mum did an installation at a residential property everything was up and running within 5 hours ,This is just pathetic for a service that i will be paying for
We have tried to call you on the number mentioned above but there is no answer.
Please be advised the site is not yet live, we are aware of the inconvenience and apologies but we must ensure every step of the installation is done with the level of service that will be satisfactory in the future.
One of our agents who is busy with your application will be in contact with you this afternoon.
Regards
The Zoom Crew
We have tried to call you on the number mentioned above but there is no answer.
Please be advised the site is not yet live, we are aware of the inconvenience and apologies but we must ensure every step of the installation is done with the level of service that will be satisfactory in the future.
One of our agents who is busy with your application will be in contact with you this afternoon.
Regards
The Zoom Crew