INTERNET OFFLINE

I am extremely frustrated with Zoom Fibre and the ongoing lack of service stability.

We have been experiencing an outage since yesterday at 11:00 a.m., and up until now my Wi-Fi has still not been restored. There has been no proper communication, no clear explanation, and no indication of when the service will be back online.

What makes this even more disappointing is that no one is bothering to explain whether the downtime will be compensated or whether the hours lost will be credited. As a paying customer, this level of silence and uncer*****y is unacceptable.

I am currently forced to sit at a different location, using someone else’s internet connection, just to be able to work and follow up. To make matters worse, the agents are taking forever to respond to my queries, with no urgency shown at all.

This is not the first outage — Zoom Fibre is constantly experiencing downtime, which raises serious concerns about the reliability and stability of the service.

I need this matter addressed ASAP, with a clear explanation, restoration of service, and confirmation on whether the lost hours will be credited.