Internet Connection (Red Light LAN)

Good day,

Please note that I have been without internet connectivity for over six (6) days. Despite calling the service line daily on ***, I have not been able to reach a consultant, and none of my callback requests have been attended to.

This has caused significant frustration as I am working from home and cannot continue to purchase additional data daily while paying for a monthly service that is not being delivered.

Additional concerns:

On our street, technicians are frequently present, and it seems that when they attend to some households, others become affected.

I am extremely dissatisfied with the lack of resolution and the poor service experience.

I urgently request that this matter be escalated and attended to immediately.

Should this not be resolved, I would like to proceed with cancellation of my contract and be compensated for the days I was unable to use the service.

Home Address: 12398 Ext 7b Ibera Cresent orange farm