HM
Humphrey M
1 reviews | Active since Aug 2025
05 Aug 2025, 07:53
Installation and connection
Technician installed on the 2/08 and said maintenance team needs to complete the installation outside my yard, until today no service. Tried email, wattsapp, calling but no customer service. Already paid but can't use the service. Very disappointed
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Replies (5)
Zoom fibre's replyOfficial
05 Aug 2025, 08:26Dear Humphrey, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply05 Aug 2025, 08:26
Official
Dear Humphrey, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
HM
Humphrey M's updateReviewer Update
05 Aug 2025, 17:29Jonathan Redman phoned me around 8:30 and said maintenance team will be dispatched today, But no one came. No one contacted me since, and still not connected. What a struggle for service
HM
Humphrey M's update05 Aug 2025, 17:29
Reviewer Update
Jonathan Redman phoned me around 8:30 and said maintenance team will be dispatched today, But no one came. No one contacted me since, and still not connected. What a struggle for service
HM
Humphrey M's updateReviewer Update
06 Aug 2025, 19:35Someone probably came because the red flickering light on the PON changed to green, but still flickering constantly. Can't even see the router on my phone so I can't connect. The worse part is the sales lady sent me a picture of my portal which shows I'm left with 23 days only, WOW. I haven't even used the router but you charging me already
HM
Humphrey M's update06 Aug 2025, 19:35
Reviewer Update
Someone probably came because the red flickering light on the PON changed to green, but still flickering constantly. Can't even see the router on my phone so I can't connect. The worse part is the sales lady sent me a picture of my portal which shows I'm left with 23 days only, WOW. I haven't even used the router but you charging me already
HM
Humphrey M's updateReviewer Update
08 Aug 2025, 10:51Received a call yesterday and appointment was set for 10am Friday. Took time off from work, but so far nothing. No technician and no communication. Probably just charging me till end of the month for no service
HM
Humphrey M's update08 Aug 2025, 10:51
Reviewer Update
Received a call yesterday and appointment was set for 10am Friday. Took time off from work, but so far nothing. No technician and no communication. Probably just charging me till end of the month for no service
HM
Humphrey M's updateReviewer Update
12 Aug 2025, 18:07Are you guys ever going to get the router working? Your technician even swapped routers but still nothing. What sort of business is this?
HM
Humphrey M's update12 Aug 2025, 18:07
Reviewer Update
Are you guys ever going to get the router working? Your technician even swapped routers but still nothing. What sort of business is this?