Install wrong router, then play dead , not rectifying the mistake

Good Morning Martin, Thank you for contacting us with your query, I have tried to call you on the number supp****, but there is no answer. Please accept our sincerest apologies for the inconvenience caused. Please provide us with your full address so we can trace the account and investigate the installation. Please also advise a suitable time that we can contact you. Once again please accept our apology for the inconvenience caused. Regards, Gibraltar Makhura Client Liaison Officer