SE
Salomie E

1 reviews | Active since Apr 2022

07 Apr 2022, 22:18

*********** people with no service delivery !

By 26 January 2022 our fibre was installed. Within a week thereafter, I received a notification that the premium which I agreed to, would almost double! I had to forward several emails and calls. By 26 March I was notified that my installation was completed and would be activated by Home Connect. I was immediately billed, followed by another additional debit order! After a day or 3 it was finally working for not even 3 days! I reported it again, several times, and was once again told that there is a problem with my cable. ( which was supposed to be sorted?!) They would attend to it. Or they are very sorry, they will enquire from Zoom and return my call. Which they never do. 10 days later, and nothing has been done. Still without internet!

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Replies (1)
Zoom fibre
Zoom fibre's reply11 Apr 2022, 10:22
Official
Good day Salomie, we do apologize for the inconvenience caused. Please note that billing is conducted by your selected ISP and not Zoom Fibre. Regarding your downtime, we will be escalating your ref number to our maintenance team for further assistance.