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LM
Lerato M

1 reviews | Active since May 2024

09 Sept 2025, 06:59

I want my Refund!!

Zoom service is retarded!!

Fiber has been off since the 22nd of August which I reported and kept following up and all I received was that technical team will be sent to check and till day there was no contact from any technician. I made several follow ups on email and watsapp with No luck from zoom stuff. the router flashing red LOS lights. They insisted that it is because payment is due even after I have informed them that the router is faulty and has been faulty before payment was even due. I processed the payment and the router is still not working. Zoom wanted my money knowing that the router is faulty since I have reported it. Then advise that the service is active which is False as it's still not working.

I want my refund before close of business today!!

I WANT My MONEY BACK !!!!

0
Replies (2)
Zoom fibre
Zoom fibre's reply09 Sept 2025, 10:41
Official
Dear Lerato thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
LM
Lerato M's update10 Sept 2025, 21:25
Reviewer Update
I want my money back, I paid on Monday 08th September 2025. This was after I have advised zoom team that the router is faulty flashing red lights from the 22nd of August, Zoom stuff told me in writing that the problem is the payment due. I paid and it's still not working. They milked money out of me when they are aware that the router is faulty. I want my money R320!!!