I WANT A REFUND

Hello Peter, I lost my signal on the 23rd of May due to the ongoing construction I am aware and its not zooms fault. I was not the only one affect almost everyone on my street , I contacted them via WhatsApp and they gave me a ticket reference number ZF000AVP0, I was called same day and I was adviced that within 24 hours I will get an assistance. I noticed that the wifi is back on track on other people but not mine and I contacted them again telling them that I'm the only one with the problem I managed to speak to Ntokozo who adviced me that the is no problem with my wifi I just need to pay and everything will be alright even though I explained to her that the is a red blinking light under LOS and she instead and said I just need to pay and I was not planning to pay until its fixed but I paid,I feel like I was misled, on the 2nd of June I contacted them again and I told them that I'm going to report them to helo peter and I want my money back they called me within few minutes and they assured me that I will be assisted and technicians came and checked and we were adviced that they will come back the following day , I am still waiting my wifi is paid, no signal and I'm not helped till to day . They are not giving me any feedback. Their service is poor.

I NEED A REFUND I WILL PAY ONCE THEY SORTED BY PROBLEM.