I paid but no connector for a month😥😥😥

I paid with a wrong scode and I was told to require a new scode I did and yet I'm still not connected this happened last month on the 4th of April when I made a payment till today I'm still not connected,I've called, spoke to consultants no help while I paid I'm so passed with this company,I don't have a problem of leaving it the problem is I paid I hope hello petter helps me, on the 4th of May it will mark a month without connection while I paid