I have logged a request for an additional installation to be done for my tenants on the 2ns of March to date its still not done, Noone is giving me any updates or making a booking

I have logged a request for an additional installation to be done for my tenants on the 2ns of March to date its still not done, Noone is giving me any updates or making a booking. This is really frustrating as this has causes so much inconvenience and extra expenses for my tenants. Please advise where the hold up is or Zoom Fibre and their employees are not keen on servicing their clients. 2nd complaint am login, WhatsApp agents need to be put on leave because they are not helpful at all. Options when calling their number also not helpful as one cannot speak to anyone, option to be called back one never receives the call. Am highly disappointed